Frequently Asked Questions
Everything you need to know about your skincare journey.
When can I expect my order to arrive?
Standard shipping typically takes 3-7 business days within North America. Once your order ships, you will receive a tracking number via email to monitor its progress.
Are Bushbalm products safe for sensitive skin?
Yes, our products are formulated with natural, soothing ingredients specifically designed for sensitive areas. However, we always recommend performing a patch test before full application.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your results, please contact our support team to initiate a return or exchange.
Are your products vegan and cruelty-free?
Absolutely. Bushbalm is proud to be 100% cruelty-free, and the vast majority of our product line is vegan-friendly.
How do I use the oils and scrubs together?
For best results, exfoliate with our sugar scrubs 2-3 times a week in the shower, and apply our soothing oils daily to clean, dry skin to maintain hydration and prevent ingrown hairs.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.