Returns & Exchanges
At Bushbalm, we want you to be completely satisfied with your skincare routine, which is why we offer a 30-day confidence guarantee on all our products. If a product isn't the right fit for your skin, we are here to help with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process within 30 days of delivery.
Prepare Your Package
Securely pack the items in their original packaging and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at the designated carrier location; we will track the shipment as it makes its way back to our warehouse.
Receive Refund or Credit
Once our team inspects the returned items, we will issue a full refund to your original payment method or send out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing